Microsoft 365 Support Engineer

at Berlin
Administrative Support

Über die Stelle


Vattenfall IT is the internal IT provider for the entire Vattenfall Group with employees in several European countries. We are supporting Vattenfall in its transition to become fossil free within one generation! Do you want to join the journey?

Our department within Active Directory & Collaboration Support is expanding and we are now hiring three Microsoft 365 Support Engineers.

As M365 Support Engineer you will be the specialist on applications provided by Microsoft M365 service. The Support Engineer is specialised in end user related support, providing expertise regarding functionality and coordinates analysis of complex incidents cross departments.

Your main responsibilities
As a Microsoft 365 Enterprise Support Engineer you will be responsible of managing service requests and support end users regarding M365 applications and the collaboration service. You will coordinate troubleshooting and resolution of cases between departments to find the right person being able to support. You provide expert support and contribute to spreading knowledge within the organizations, and also come up with process improvements with Service Desk and underlying service providers.


Ihr Profil


We believe that you have a technical degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience. Good knowledge in Microsoft 365 Enterprise applications and provided services. You have the ability to build trust and confidence and to be a team player in an international team. Further qualifications:

  • Ability to communicate with technical experts and customers
  • Good language skills in English
  • Microsoft Certified Associate related to Microsoft 365 is beneficial.
  • Basic knowledge of infrastructure services and technologies
  • Basic knowledge in Active Directory Services
  • Basic knowledge in ITIL and IT security

We believe that the candidate we are looking for has big interest in learning, taking initiatives and is willing to lead work. Above all, you are curious and committed and think it's fun to be involved and make an impact. You are persistent and feel ownership within your tasks.

Germany (Berlin), Sweden (Stockholm) or Poland (Katowice or Gliwice).


Zusätzliche Informationen


We welcome your application in English, including CV and cover letter, no later than 17th of March 2023.  We kindly request that you do not send applications by any means other than via our website.

For more information about the position you are welcome to contact manager for Collaboration Support (YINAS), Jonas Wanning, tel. +46 725 144248. For more information about the recruitment process you are welcome to contact Recruiter, Dominik Friebe, tel. +49 40 79022 1374.

Trade union representatives in Sweden Sofi Wadström (Akademikerna), Inger Strandberg (Unionen), Christer Gustafsson (Ledarna), Lennart Bengtsson (SEKO). To get in contact with the representatives, please call Vattenfall´s switchboard +46 8 739 50 00.

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information. 

Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classed the final candidates might be subjected to a security vetting process, according to the Swedish legislation. 

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party, Validata.

We look forward to receiving your application!